IMPORTANT NOTICES

 

» Card Service Centre Pavilion, KL will be closed permanently effective 5th May 2014

We wish to inform you that our Card Service Centre at Pavilion, KL will be closed permanently effective 5th May 2014. Please refer attachment for details.

Card Service Centre Pavilion, KL will be closed permanently effective 5 May 2014

» Implementation of 50 sen cheque processing fee by 2 January 2015.

Effective 2 January 2015, a new cheque processing fee of 50 sen will be imposed.

Guidelines with regard to cheque processing fee

» Notice of Amendments to Cash Plus Personal Loan Terms & Conditions

In line with the Personal Data Protection Act 2010 which came into effect on November 15, 2013, we have made some changes to our Cash Plus Personal Loan Terms and Conditions. Please refer attachment for details.

Notice of Amendments to Cash Plus Personal Loan Terms & Conditions

» Account number change has no impact on payroll instructions.

Following our recent system upgrade, all existing Deposit and Loan/Financing accounts have been assigned new account numbers, with the exception of credit card accounts. However, there is no action required by you as your old account number is still valid and the Bank will continue to accept the use of your old account number for any banking transaction you may perform, including existing scheduled transactions and standing instructions. As such, the monthly salary crediting through existing payroll instructions will not be impacted by this account number change.

While the old account numbers will continue to be operational*, please note that all our banking channels (such as our ATM terminals, Internet and phone banking services), statements and correspondences will display only the new account number(s).

Here are some simple ways you may look up your old and/or new account number(s) at your convenience:


1. Login to CIMB Clicks and go to My Accounts > Account Number Lookup 2. Type in the account number (old/new) you would like to check and click 'Search'

Alternatively, call our contact centre at 1300 880 900 or +603 2295 6100 if you are overseas:
Select your language > Select "#" for Account Number Lookup function and follow the voice prompts.

*Except for Phone Banking and MyMobile.

Thank you for your cooperation and continued support..

» CIMB Bank and CIMB Islamic Debit Card daily purchase/spending limit from RM5,000 to RM10,000

Please be informed that the debit card purchase limit will be increased to RM10,000 effective 15 November 2013. To view the details of the changes for the specific products, please refer to the link below:

Debit card daily purchase/spending limit

» Notification to update Scheduled Transactions and/or My Favourites from 19 August 2013 onwards.

Please be informed that Sun Life Financial Inc. (Sun Life) and Khazanah Nasional Bhd (Khazanah) have successfully acquired CIMB Aviva Assurance Bhd and CIMB Aviva Takaful Bhd on the 12 April 2013. With this acquisition CIMB Aviva Assurance Bhd and CIMB Aviva Takaful Bhd will be known as Sun Life Malaysia Assurance Bhd and SunLife Malaysia Takaful Bhd respectively effective 19 August 2013.

Customers will need to update their Schedule Transactions and/or My Favourites from 19 August 2013 onwards with the name changes below to avoid any interruption in future transactions :


Current Name New Name
CIMB Aviva Assurance Bhd Sun Life Malaysia Assurance Bhd
CIMB Aviva Takaful Bhd Sun Life Malaysia Takaful Bhd

Scheduled Transactions and/or My Favourites Update

» Notification on additional fees and charges on eMastercard

Please take note that with effect from 1 September 2013, additional fees and charges on eMasterCard prepaid card will be imposed for balance inquiries at Cirrus / PLUS Network (domestic & international) and ATM cash withdrawals at Cirrus/PLUS Network. The rates are as follows:

Item Fees and Charges
ATM cash withdrawal fee at Cirrus/PLUS Network (domestic & international) RM10 per withdrawal
Account balance inquiry at Cirrus/PLUS Network RM2 per inquiry

» Notice on Debit MasterCard Point-of-Sale Enablement

Please be informed that Debit MasterCard which were previously not enabled for Point-of-Sale transaction and had experienced transaction interruption will be enabled from 15 August 2013 onwards.

Point-of-Sale Enablement

» Notification on Credit Cardholder Terms & Conditions

We wish to inform you that Clause 27 of the Cardholder Terms & Conditions has been amended and the same which shall read as follows shall take effect after 21 days of the date of this notice:

Notification on Credit Cardholder Terms & Conditions

» Increase in fees for Bankers Cheque and Local Demand Draft

Effective 21 June 2013, the fee for the issuance of Bankers Cheque and Local Demand Draft will be increased from RM2 to RM5.

The existing stamp duty of RM0.15 still applies for Bankers Cheque.


Increase in fees for Bankers Cheque and Local Demand Draft

» Alleged Investment Scheme Purportedly Offered by CIMB Futures

It has come to our attention that certain parties claiming to represent CIMB Futures Sdn Bhd (CIMB Futures) are or have been making representations that investing in a scheme with CIMB Futures will provide investors with guaranteed returns, and have attempted to sell such schemes to members of the public.

These parties are not affiliated with the CIMB group of companies nor do they represent CIMB Futures.

Investors are advised not to entertain or to commit monies to any such parties who attempt to sell these "guaranteed returns" futures investment schemes.

CIMB Futures makes no guarantee in respect of the potential returns or otherwise to its customers as there are risks associated with trading in futures.

If you have been approached by anyone or have any information about such schemes as described above, please alert CIMB Futures at +603 2094 8798 immediately.

» CIMB Clicks Transaction Limit for Preferred and Prime Plan Customers

Please be informed that the CIMB Clicks transaction limit for CIMB Preferred and CIMB Prime Plan customers has been increased. Below are the new limits based on transaction type:
Transaction Type Existing Limit New Limit
(CIMB Preferred)
New Limit
(CIMB Prime Plan)
3rd Party Fund Transfer RM 5,000 RM 10,000 RM 10,000
Interbank Fund Transfer (IBG) RM 5,000 RM 10,000 RM 10,000
Instant Transfer (IBFT) RM 5,000 RM 10,000 RM 10,000
Bill Payment via Deposit Account RM 30,000 RM 60,000 RM 30,000 (No Change)
Bill Payment via Credit Card RM 30,000 RM 60,000 RM 30,000 (No Change)
Remittance (Banker's Cheque, Local Demand Draft, Foreign Demand Drafts and Foreign Telegraphic Transfer) RM 10,000
(Combined limit)
RM 50,000 RM 50,000

For more information on how to change your transaction limit, please click here.

For more information, please contact our Call Centre at 1 300 880 900.