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Personal Banking > Customer Service > Feedback / Complaints / Enquiries
Feedback / Complaints / Enquiries  
At CIMB Bank, we do whatever it takes to enhance customer experience and ensure customer complaints are resolved quickly and efficiently. If our service level does not meet your expectations, please lodge a complaint or provide feedback using the form below. You are also welcome to enquire about our banking products and services.

Category* : Enquiry
Complaint
Feedback

Salutation* :
Name* :
Product :
Details of your feedback / complaints / enquiries* :
What is the outcome you seek?* :
Have you raised this before with us? : Yes No
Are you a CIMB Customer? : Yes No
I/C Number or A/C Number or Credit Card Number :
Preferred Contact Mode* : Email Phone
Email* :
Telephone* :
Mobile Phone No.* :
Verification* :
 
* mandatory fields
   
 
Complaints Handling Procedure
If you have a complaint all you need to do is to follow the steps below :-

Step 1 : File your complaint using the online form on the left
Step 2 : You will receive an acknowledgement from us through your mobile phone within one business day
Step 3 : Barring exceptional situations, you will receive complaint resolution communication from us within 14 days
Step 4 : If you are not satisfied with the resolution offered, you can approach either :-

FMB - An independent body set up to help settle disputes between customers and financial services providers
http://www.fmb.org.my
OR
BNMLINK - A complaint resolution arm of BNM
http://www.bnm.gov.my/bnmlink
Other Channels for Complaints
Visit CIMB Bank branch near you to lodge your complaints. Please click here to locate CIMB Bank branches
Speak to our Call Centre representative at 1 300 880 900 (Local) or +603 22956100 (International)
E-mail us at CRU@cimb.com; OR
(Aziyah Omar at aziyah.omar@cimb.com or Khoo Deh Weh at dehweh.khoo@cimb.com)
Write to us:
Customer Resolution Department
CIMB Bank Berhad
Level 19, Menara Bumiputera Commerce
No. 11 Jalan Raja Laut
50350 Kuala Lumpur
 
 
 
   
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