At CIMB Bank, we do whatever it takes to enhance customer experience and ensure customer complaints are resolved quickly and efficiently. If our service level does not meet your expectations, please lodge a complaint or provide feedback using the form below. You are also welcome to enquire about our banking products and services.
Complaints Handling Procedure
If you have a complaint all you need to do is to follow the steps below :-
File your complaint using the online form on the left
You will receive an acknowledgement from us through your mobile phone within one business day
Barring exceptional situations, you will receive complaint resolution communication from us within 14 days
If you are not satisfied with the resolution offered, you can approach either :-
FMB - An independent body set up to help settle disputes between customers and financial services providers