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Feedback / Complaints / Enquiries

At CIMB Bank, we do whatever it takes to enhance customer experience and ensure customer complaints are resolved quickly and efficiently. If our service level does not meet your expectations, please lodge a complaint or provide feedback using the form below. You are also welcome to enquire about our banking products and services.


Category*	:	Enquiry Complaint Feedback
Salutation*	:
Name*	:
Product	:
Details of your feedback / complaints / enquiries*	:
What is the outcome you seek?*	:
Have you raised this before with us?	:	Yes No
Are you a CIMB Customer?	:	Yes No
I/C Number or A/C Number or Credit Card Number	:
Preferred Contact Mode*	:	Email Phone
Email*	:
Telephone*	:
Mobile Phone No.*	:
Verification*	:	[ Change code.]
		* mandatory fields

Complaints Handling Procedure

If you have a complaint all you need to do is to follow the steps below :-

Step 1

File your complaint using the online form on the left

Step 2

You will receive an acknowledgement from us through your mobile phone within one business day

Step 3

Barring exceptional situations, you will receive complaint resolution communication from us within 14 days

Step 4

If you are not satisfied with the resolution offered, you can approach either :-

	FMB - An independent body set up to help settle disputes between customers and financial services providers http://www.fmb.org.my
OR
	BNMLINK - A complaint resolution arm of BNM http://www.bnm.gov.my/bnmlink

Other Channels for Complaints

	Visit CIMB Bank branch near you to lodge your complaints. Please click here to locate CIMB Bank branches

	Speak to our Call Centre representative at 1 300 880 900 (Local) or +603 22956100 (International)

	E-mail us at CRU@cimb.com; OR (Aziyah Omar at aziyah.omar@cimb.com or Khoo Deh Weh at dehweh.khoo@cimb.com)

	Write to us: Customer Resolution Department 17th Floor, Menara Bumiputera Commerce 11 Jalan Raja Laut 50350 Kuala Lumpur

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