What if I have an existing Secure ePay static code?
The new CIMB Secure ePay code will replace your current static code. It will generate and send the code to you via SMS everytime you purchase online from any 3D Secure merchants using your CIMB Bank / CIMB Islamic Bank credit card.
Will I receive Secure ePay code for all my online purchases?
No, you'll only receive your Secure ePay code for online purchase(s) from a 3D Secured merchant.
If I lost my mobile phone, can I provide a temporary number while waiting for my new number?
No, Secure ePay code will only be sent to the mobile phone number registered with us.
What should I do if I lost my mobile phone and credit card at the same time?
Please contact CIMB Customer Service at +603 6204 7788 immediately to report the lost.
If I have 2 credit cards, can I register 2 different mobile numbers for each card?
You may register for 2 different mobile phone numbers only if you are holding one credit card under CIMB Bank and the other credit card under CIMB Islamic Bank.
Can my supplementary card receive Secure ePay code on his/her mobile number?
Yes, your supplementary cardholder can receive Secure ePay code on his/her mobile phone only if it has been registered with us.
If my mobile phone is on roaming mode while I'm abroad, will I still be able to receive Secure ePay code? Do I need to pay for the SMS charges?
Yes, you will receive Secure ePay code via SMS at our cost for all local charges but not the roaming charges. Other prevailing telco charges to be borne by cardmembers.
If I did not receive my Secure ePay code, can I request for the Bank to resend?
If you still did not receive your Secure ePay code within 3 minutes upon payment, you may click on the 'Resend Code' button on the verification screen.
What should I do if I receive a Secure ePay code notification not done by me?
Please contact CIMB Customer Service number located at the back of your credit card to block your card immediately. You will be required to complete and submit a dispute form.