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At CIMB Bank, we do whatever it takes to enhance customer experience and ensure customer complaints are resolved quickly and efficiently.

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We'll be getting back to you within 14 days.

As an alternative avenue for redress or mediation, you may choose to contact the following parties to review your case.


Bank Negara Malaysia (BNM)
BNMLINK is a complaints resolution arm of BNM. Should you find our resolution to your complaint not to your satisfaction, you may contact BNMLINK.
BNMLINK Customer Service Center
Ground Floor D Block
Jalan Dato'Onn
50480 Kuala Lumpur
Tel: 1300-88-5465 / Fax: 603-21741515
Website: www.bnm.gov.my
Email: bnmtelelink@bnm.gov.my


Ombudsman for Financial Services (OFS)
OFS will only review financial claim or disputes that you have attempted to resolve with us. As such please raise your concerns with us first and we'll attempt to resolve it.
Level 14 Main Block
Menara Takaful Malaysia
No 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.
Tel: 603-22722811 / Fax: 603-22721577
Website: www.ofs.org.my
Email: enquiry@ofs.org.my


Securities industry Dispute Resolution Center (SIDREC)
SIDREC is an independent corporate body established for the settlement of monetary disputes for capital market products and services.
Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur
Tel: +603-2282 2280
Fax: +603-2282 3855
Email: info@sidrec.com.my