• Important Notice : Notice Of Change Of Contact Details

Dear Customers,

Please be informed of the revision in contact details for CIMB Bank Berhad with effect 1 February 2019:


Current Contact Details

New Contact Details

Customer Resolution Unit

Level 19, Menara Bumiputra-Commerce,

No 11, Jalan Raja Laut

50350 Kuala Lumpur

Fax: +603 2691 3248

Customer Resolution Unit (CRU)

P.O. Box 10338, GPO Kuala Lumpur,

50710 Wilayah Persekutuan,


Email: callcentre@cimb.com

Email: cru@cimb.com

Please note the revision of contact details will impact the discontinuation of facsimile correspondence to the Customer Resolution Unit and the following terms and conditions:

Platinum BusinessCard

(a)     Clause 26 and Clause 39 of Platinum BusinessCard Terms and Conditions;

(b)     Clause 6 and Clause 22 of Terms and Conditions for Email Statement Delivery to Cardholder; and

(c)     Clause 5 and Clause 8 of Terms and Conditions for Statements Accessed Via CIMB Clicks.

Corporate Card Solutions


Clause 18 and Clause 29 of the Corporate Card Solutions Terms and Conditions


The Amended Terms and Conditions can be found on our website at www.cimbbank.com.my

1.       Platinum BusinessCard Terms and Conditions (English|Bahasa Malaysia)

2.       Corporate Card Solutions Terms and Conditions (English)