• Phone Banking

Features & Benefits

  • 24 hours automated phone banking services
  • Security features (e.g. Personal Reference ID and T-PIN)
  • 3 language options - English, Bahasa Malaysia and Mandarin
  • Serves retail and business customers

How to register

  • Register at any CIMB Bank ATM and obtain your Reference ID and T-PIN
  • Call +603 6204 7788 and speak to our friendly staff to register your T-PIN or for Business Customers, walk in to any CIMB Bank branch with relevant supporting documents to register your T-PIN


Services Available

Current and Savings Account

  • Check account balance
  • Check transaction listing
  • Request for bank statement
  • Check float amount
  • Make an enquiry on cheque status*
  • Transfer funds to your own account(s)
  • Perform bill payments

*Not available for Savings Account


Financing – Home Financing and Hire Purchase

  • Check payment amount due
  • Check outstanding balance
  • Perform loan payments
  • Request for bank statement


Fixed Deposit / Investment Account

  • Check account balance


Credit Card Services

  • Request for bank statement
  • Check last payment made
  • Check credit card balance
  • Make an enquiry regarding bonus points
  • Perform credit card payments


Other Services

  • Check rates (New)
  • Make an enquiry regarding CIMB products/campaigns (New)


Services available via Contact Centre

  • General Enquiries (including but not limited to):
    - Account balance enquiries
    - Loan enquiries
    - Clicks transactions enquiries
    - ATM enquiries
    - Product enquiries
    - Bank directory services enquiries

  • Service Requests (including but not limited to):
    - Block ATM card
    - Activate suspended Clicks accounts
    - Activate ATM for overseas usage
    - Reset e-PIN
    - Reset virtual e-PIN
    - Set up auto debit set and request cancellation (New)
    - Update customer information (New)
    - Request for cheque book (New)
    - Stop cheque payment (New)
    - Report lost passbook (New)