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Thank you for contacting us.

We'll be getting back to you within 14 days.

If we fail you in any way and you wish to make an escalated complaint, you may reach us by:

1. Sending an email to cru@cimb.com
2. Writing to:

CIMB Bank Berhad Customer Resolution Unit (CRU)
P.O. Box 10338
GPO Kuala Lumpur
50710 Wilayah Persekutuan
 

When you make a complaint to us, we will:

•Conduct a comprehensive investigation
•Keep you informed about the progress in addressing your complaint
•Attempt to resolve the issue within 14 calendar days or earlier

If we fail to resolve your complaint, you may refer the matter to the following parties for redress or mediation:

Bank Negara Malaysia (BNM) www.bnm.gov.my/bnmlink

BNMLINK/TELELINK has been set up as a complaint resolution arm of BNM. If you are not satisfied with the response we provide, you may refer to BNMLINK/TELELINK for redress of your complaint.

(Walk-in Customer Service Centre)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur

Tel : +603-2698-8044 extension 8950 / 8958 (BNMLINK general line)

Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur

Tel: 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax: +603-2174-1515
E-mail: bnmtelelink@bnm.gov.my
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday - Friday)

Securities Industry Dispute Resolution Center (SIDREC)  sidrec.com.my

SIDREC is an independent and one-stop dispute resolution service established by Securities Commission Malaysia to handle disputes related to capital market products and services.

Ombudsman for Financial Services (OFS) www.ofs.com.my

OFS is an alternative complaint/dispute resolution body to review financial claims or disputes if you are not satisfied with the resolution provided by us.