Accounts and Transactions

Which account(s) can I access?

You may access your accounts that are linked to your ATM/Debit card only. This will include all your Savings and/or Current Account(s). However, for Savings and/or Current Account(s) that are not linked to your ATM/Debit card, you cannot perform debit transactions from the accounts but can credit transactions to the accounts only.

In addition to this, you will be able to access your Fixed Deposits/Investment Account-i, Foreign Currency Accounts, Foreign Currency Fixed Deposits as well as Loan/Financing Accounts.

For credit card holders, you will be able to access all your credit card accounts and view your transaction history and past statements for the last 6 months.

Where can I view my Current/Savings Accounts?

Login to CIMB Clicks. Go to My Accounts > Deposits. You will see a list of all your Current and/or Savings Accounts.

What if I have more than one ATM/Debit Card?

Should you have more than one ATM/Debit Card and want to access all your accounts using CIMB Clicks, you are required to tag all your account to one CIMB Clicks ID.

What if I have more than one CIMB Credit Card?

You do not need to register all your credit cards. By applying and registering for Online Banking facilities using one credit card will grant you access to view all your other credit card details with CIMB. This will also include all supplementary cards.

What should I do if I can't view any of my deposit account(s) in CIMB Clicks?

Your deposit account(s) might be tied to your old IC number. Please walk in to your home branch to update your old IC with the new IC number. If this is not the case for you, please call our Call Centre for further assistance.

How do I link CIMB Credit Card in CIMB Clicks?

Login to CIMB Clicks. Select Credit Card from the drop-down menu and fill in your 16 digits credit card number and select your CIMB Clicks User ID. Click ‘Submit’ and request TAC for your submission.

Note:
Only applicable for principle cardholders.
We will take 2 working days to process your request.

How can I view my transaction history?

For account transaction history, select My Accounts > click at the Account Name to see account transaction history.

For transfer & bill payment history, select Pay & Transfer > Transaction History to view transfer history.

For topup history, select Top Up > Top Up History.

For remittance history, select Pay & Transfer > Transaction History to view transfer history.

What should I do if I can't view my new CIMB Credit Card(s)?

Please call our Credit Card helpline at +603 6204 7799 (Platinum) or +603 6204 7788 (Gold & Classic) to terminate your ex-BCB credit card(s).

How would I know when a transaction has gone through?

Status of a transaction, be it a success or failure, will be displayed. To verify the transaction, you may check the balance of your account(s) by performing a balance enquiry of your account. We will provide you with a printable online proof of your transaction for your record instantly to assist you to manage your finances.

When I attempt to login, I get an error message informing that my User ID and Password is incorrect. What should I do?

Please key in your CIMB Clicks User ID and Password correctly again. You have a maximum of 3 attempts to enter your password. After 3 unsuccessful attempts, your Online Banking access will be suspended for security reason. You can reactivate your Online Banking access by logging on to CIMB Clicks website and click on ‘Forgot ID/Password’ tab.

Please note that even though your CIMB Clicks access has been blocked, you may still continue to access your account(s) via ATM and perform normal transactions.

How will online transactions appear on my Savings/Current Account(s) statement?

All transactions will appear in your statement and passbook entries (when you update your passbook). You will be able to check your latest transactions online.

What happens if I do not have sufficient funds in my account?

A message stating that you do not have enough funds in your account to perform this transaction will be displayed when you try to perform any transfers or payments exceeding your account balance.

How do I exit without affecting the transactions/payments that I have submitted?

Please ensure that you have obtained the acknowledgement page of any transaction you have completed. Once this is obtained you may safely log out. You can always check as to whether your previous transaction was successful by checking the Transaction History.

If I move to other services within the CIMB Clicks site or exit CIMB Clicks before the current transaction is completed, will this affect the transaction?

Yes, any interruption will stop the transaction process. This is to ensure that you have fully completed the transaction before moving on to another screen.

If I click the 'Back' button, will the transaction/payment that I have submitted previously be deleted from the system?

Clicking the 'Back' button at any stage will bring up the previously viewed page. If you have proceeded to submit and confirm any transactions, the transactions are considered valid and accepted by us.

If my transaction was not successful for some reasons, is the transaction record still in the system? Do I have to resubmit?

If the transaction is unsuccessful, you will need to resubmit the transaction. We suggest that you attempt to resubmit only when the conditions on why the transaction failed has been identified (i.e. insufficient funds) or wait a couple of minutes to try again. You can also call our CIMB Consumer Contact Centre.

Can I save the transaction pages as shown in CIMB Clicks?

Yes, you may go to 'File' and select 'Save' for any desired folder. The transaction page will appear in a web browser where you can call it up again.

Can the transaction pages be printed?

Yes, you can call up the print function in your browser but pages printed out in A4 size paper may not fit the layout as prescribed in your browser. This may cause the pages to print out in more than one page.

Why does my browser time out when I leave it idle?

This is a built-in, security feature that automatically times out after 5 minutes. This is incorporated to ensure that your accounts are not accessed by unauthorised individuals should you leave your computer or device unattended.

I frequently receive the following message – “The page you are trying to view contains both secure and unsecure items. Do you want to continue?” What does this mean?

This question will most likely arise if you use an IE browser. To proceed with the transaction(s), please click 'Yes'. Your transaction is still secure and encrypted.

How do I add My Favourite accounts?

To add favourite accounts for transfer:

  1. Select Pay & Transfer > Manage favourites 
  2. Select My Favourite Transfers tab 
  3. Select Payment Type (within CIMB, Other Banks or Remittance)
  4. Click ‘+’ Add Favourite 
  5. Fill in recipient's details 
  6. Confirm recipient's details & clicks Request TAC 
  7. Enter the 6-digit TAC number & click Confirm

How do I change my daily transaction limit?

Navigate to Services > Limits & Alerts. Your current daily transaction limit is the amount that you see displayed for each of the Online Banking service. If you wish to change the daily transaction limit for any of the Online Banking services, simply select your new limit from the dropdown box provided, enter TAC and click the ‘Submit’ button.

When will my limit be activated?

Your new limit will be activated immediately.

What is the default limit?

Transaction Type Transaction Default Limit
Normal Preferred Prime Youth
Own Account Transfer No Limit No Limit No Limit No Limit
Third Party Funds Transfer, Interbank GIRO and Instant Transfer (Combined Limit) RM5,000 RM5,000 RM5,000 RM300
Bill Payment via Deposit Account RM30,000 RM60,000 RM30,000 -
Bill Payment via Credit Card RM30,000 RM60,000 RM30,000 -
Remittance (Combined Limit of SpeedSend, Foreign Telegraphic Transfer and MoneyGram) RM10,000 RM10,000 RM10,000 -
Prepaid Reload Services RM500 RM500 RM500 RM100

What is the allowed limit?

The transaction limits for transfers, prepaid reloads, bill payments and foreign telegraphic transfers are shared across CIMB Clicks website, CIMB Clicks mobile application and CIMB EVA mobile application. View the transaction limits here.

What is Combined Limit?

Combined Limit is the limit that combines the existing Clicks transaction limits of few Clicks services into one limit. 

The Clicks services with combined limit are as follows:

  • Third Party Funds Transfer, Interbank GIRO and Instant Transfer
  • SpeedSend, Foreign Telegraphic Transfer and MoneyGram
  • Bill Payment, CIMBClicks Direct Debit/ePayment and JomPAY

 

Is this limit-sharing applicable in CIMB Clicks website, CIMB Clicks mobile application and CIMB EVA mobile application?

Yes. This limit-sharing is applicable in CIMB Clicks CIMB Clicks website, CIMB Clicks mobile application and CIMB EVA mobile application.

Can I view more than 2 accounts at the 'Account Summary'?

No, you can only select 2 accounts to view in the 'Account Summary'.

How do I set which 2 accounts I would like to view at the 'Account Summary'?

If you have not set any 2 accounts for quick view, you can click 'Set Up Now'.

To change the accounts at any time, click 'Change Account'. You can then select your preferred accounts for '1st Account' and '2nd Account'. Once you're satisfied with your selection, click 'Update'. You can instantly change this anytime!

How do I change my ATM Transaction Limit?

Login to CIMB Clicks. Go to Services  Limits & Alerts. Select 'Change ATM Transaction Limit'.


Then, click on the account number and in the next page, select a new limit. You will need to request for TAC to complete this transaction.

How do I change my Debit Card Spending Limit?

Login to CIMB Clicks. Go to Services  Limits & Alerts. Select 'Change Debit Card Spending Limit'.


Then, click on the account number and in the next page, select a new limit. You will need to request for TAC to complete this transaction.

Multiple Debiting Accounts


If I register for CIMB Clicks using only one ATM/Debit card, can I perform funds transfer using my other accounts from another ATM/Debit card(s)?

This function is now available via an option called Link Accounts, under Services>Accounts and Cards, whereby you can request to add in your accounts from your other CIMB ATM/Debit cards as the secondary accounts.

Can I tag a Joint OR (either party to sign) account?

This account can only be tagged via branch.

Can I tag all types of accounts via CIMB Clicks?

No, you can only tag Savings Account (SA) and Current Account (CA) as your secondary account via CIMB Clicks. However, basic SA and CA, minor account and joint accounts (all parties to sign) are not allowed to be tagged as secondary account.

How many new debiting accounts can I add via CIMB Clicks?

You can only add up to 5 debiting accounts.

How do I add in my other CIMB accounts via CIMB Clicks?

  1. Choose Services and under Accounts and Cards, select Link Account
  2. Choose the account or card type to link to i.e. Savings/Current, Credit Card, Prepaid Card, Share Trading, PRS and Singapore Account. Enter the account or card detail and click 'Submit'
  3. It will take 3 to 5 working days for the bank to tag the account numbers to the system
  4. You can also check the status via Check Account Linking Status service
  5. Once successfully tagged, a message will be sent to you. Please check the message thru message center

How do I remove another CIMB accounts via CIMB Clicks?

Choose Delink Account, under Services>Accounts & Cards. Select the account/card number you want to delete from the list.

How do I know whether my request is accepted or rejected?

A secure message will be sent to you to inform the status of the request.

Can I view and perform ‘Transfer Funds’ immediately from my newly added CIMB account, once I’ve completed ‘Add New Debiting Account’ transaction?

No, the bank needs to perform validity check on your account information first and it takes about 3 working days. We will inform you via a secure message whether the tagging is successful or not. Once successful, you can use your newly added account(s) for debiting purposes.

Do I need to request for TAC in order to add my debiting account?

No, you don't need to.

Transfer Funds


What kind of fund transfers are available?

You can transfer funds to the following accounts via CIMB Clicks:

  • Your own CIMB Account(s)
  • Third Party Account within CIMB Bank
  • An Account in another bank via Interbank GIRO (IBG)
  • An Account in another bank via Instant Transfer (IBFT)

*Note: Effective 1st July 2017, you may be required to select the Purpose of Payment for transaction where amount is more than RM 10,000.99. Please ensure that you select the closest Purpose of Payment according to the intention of your transfer. The 'Purpose of Payment' declaration is a compulsory Bank Negara Malaysia requirement.

What is Instant Transfer (IBFT)?

Instant Transfer allows funds to be transferred from a customer's savings or current account to another bank's savings, current, loans or credit card account immediately. The beneficiary name will be displayed upon keying in the beneficiary account number and funds will be made available immediately at the beneficiary account.

What is the difference between Interbank GIRO (IBG) and Instant Transfer (IBFT)?

IBG is a delayed Funds Transfer without validation on the beneficiary account number and name.

IBFT allows you to review the beneficiary's name upon submitting the account details to ensure that the account that you are transferring funds to is correct.

The funds transferred are available immediately (real-time) in the beneficiary's account upon confirmation and successful transfer.

How do I perform own account transfer?

Login to CIMB Clicks. Go to Pay & Transfer > Transfer Money. Follow these steps:

  1. Select the account you want to transfer to and transfer from
  2. Key in the amount and When. If later date, then you are required to specify the recurring duration and end date.
  3. Key in Transaction Instructions (optional).
  4. Click 'Transfer Money'
  5. Information looks alright? Click 'Confirm'

How do I perform Funds Transfer to other accounts (3rd party) within CIMB Bank?

Login to CIMB Clicks. Go to Pay & Transfer > Transfer Money. Follow these steps:

  1. Select the account you want to transfer to and transfer from (this could be one of your favourite accounts or you may even do an open transfer)
  2. Key in the amount and when. If later date, then you are required to specify the recurring duration and end date.
  3. Key in Transaction Instructions (optional).
  4. There's an option for you to alert the recipient by email or SMS
  5. Click 'Transfer Money'
    *Note: Effective 1st July 2017, you may be required to select the Purpose of Payment for transaction where amount is more than RM 10,000.99. Please ensure that you select the closest Purpose of Payment according to the intention of your transfer. The 'Purpose of Payment' declaration is a compulsory Bank Negara Malaysia requirement.
  6. Information looks alright? Click 'Confirm'

How do I transfer money to other banks?

For favourite transfer to other bank:

  1. Select Pay & Transfer > Transfer Money 
  2. Click on the Search button to retrieve your favourite 
  3. Select a Transfer Method (IBG/IBFT). 
    • For IBG fund transfer, you can opt to verify Recipient ID by entering Recipient Name, Recipient ID Type & Recipient ID Number. 
  4. Select a Payment Type according to your purpose of payment. (Fund Transfer, Loan or Credit Card) 
  5. Choose which account you would like to transfer fund From 
  6. Key in transfer Amount, date and Recipient’s Reference (mandatory) 
  7. Confirm all transfer details & click Request TAC 
  8. And it's done! You can opt to print the acknowledgement reference by clicking the quick link on top right.

For open transfer to other bank:

  1. Select Pay & Transfer > Transfer Money 
  2. Click on the Search button to enter ‘Recipient Name or Account no’ > Click ‘Proceed’ to continue 
  3. Select ‘To Other Bank’s as transfer type 
  4. Select Recipient's ‘Bank Name’ 
  5. Select a Transfer Method (IBG/IBFT). (Note: For IBG fund transfer, you can opt to verify Recipient ID by entering Recipient Name, Recipient ID Type & Recipient ID Number. Please ensure the Recipient ID Number entered matches the ID number maintained in the recipient’s bank.) 
  6. Select a Payment Type according to your purpose of payment. (Fund Transfer, Loan or Credit Card) 
  7. Choose which account you would like to transfer fund From 
  8. Key in transfer Amount, date and Recipient’s Reference (mandatory) 
  9. Confirm all transfer details & click Request TAC 
  10. And it's done! You can opt to print the acknowledgement reference by clicking the quick link on top right.

How long is the processing time for Funds Transfer to other banks?

Transfer Day Transfer Time Funds Available at Beneficiary Bank*
IBG IBFT
Monday - Friday Before 5:00am By 11:00am

Same day

Immediate
5:01am - 8:00am By 2:00pm
8:01am - 11:00am By 5:00pm
11:01am - 2:00pm By 8:20pm
2:01pm - 5:00pm By 11:00pm
After 5:00pm By 11:00am,
next business day
Saturday, Sunday, Federal Territory Public Holiday Anytime By 11:00am,
next business day
Immediate

Note: This list only serves as guidance. CIMB is not responsible for any changes made by participating banks

How much is the transaction fee charges for Funds Transfer to other banks?

Please refer to Service Charges under section Funds Transfer to Other Bank.

What is the daily transaction limit?

The transaction limits for transfers, prepaid reloads, bill payments and foreign telegraphic transfers are shared between CIMB Clicks website, CIMB Clicks mobile application and CIMB EVA mobile application. View the transaction limits here.

Can I perform scheduled transactions for Interbank GIRO and Instant Transfer?

Yes, scheduled transactions are available for both Interbank GIRO and Instant Transfer.

Will I receive my money back if I entered the wrong beneficiary account number?

Under normal circumstances, if you transfer funds today before 12.30pm and it is rejected, you will receive the returned funds by 10.30am, the next business day. If you performed the transfer after 12.30pm, you will receive the returned funds two business days later.


If you have transferred to a valid but wrong account number, the fund will not be returned to you. Please exercise caution when entering beneficiary account number.

Where can I find my Scheduled Transactions?

You can find 'Scheduled Transactions' under 'Settings'. You can view the list of pending transactions, cancelled transactions, as well as set up new scheduled transactions.

How do I set a scheduled transaction?

Login to CIMB Clicks. Go to Pay & Transfer  Scheduled Transactions. You can choose either of these actions for scheduling transactions by clicking on the quick action button:

Can I share the favourite beneficiary between Interbank GIRO and Instant Transfer?

Yes, you can.

What is Recipient Reference?

Recipient Reference is an interbank initiative to allow the recipient to see a payment reference from the sender when a transfer is made. Starting 1 July 2013, recipient will see this note in their bank's statement. It is a mandatory field introduced on 18 May 2013 in CIMB Clicks. You may enter up to 20 characters when you perform an IBG transfer (not applicable for IBFT). 

Where can I go to pay my Credit Card?

Great to know you’re a good paymaster! There are several categories of credit cards available for payment via CIMB Clicks. Once you login, you can pay to:

CIMB Credit Cards and all other Credit Cards: Go to Pay & Transfer > Pay Loans and Card

What is Flexi Loan principal reduction?

Flexi Loan principal reduction is a loan payment service allows customer to perform extra principal payment to enjoy savings on interest/profit payable for the loan.

This service is currently available in CIMB Clicks mobile application only.

How do I make payment to Flexi Loan principal reduction?

Login to CIMB Clicks, Go to Pay Loan and Card > select “Pay direct to Principal” checkbox available at Input page.

What is Flexi Loan redraw?

Flexi Loan redraw is a transfer service allows customer to redraw the extra principal payment whenever customer needs the money.

This service is currently available in CIMB Clicks mobile application only.

How do I perform Flexi Loan redraw?

Login to CIMB Clicks, Go to Loan Account Summary > select “Loan Redraw”. Customer can redraw any amount from designated loan account to the affiliate account but not less than RM1,000 and not more than the available redraw limit.

This service is currently available in CIMB Clicks mobile application only.