CIMB Clicks Mobile App

What is CIMB Clicks mobile app?

CIMB Clicks mobile app is a fast and simple to use mobile banking app for you to manage your money while on-the-go.

What can I do with CIMB Clicks mobile app?

  • View your account
  • Transfer money (Instant transfer/DuitNow/IBG)
  • Pay bills/JomPAY
  • Pay loans & cards
  • Prepaid top up
  • Apply FD

Who can use the CIMB Clicks mobile app?

If you are a CIMB Clicks user, you can login to CIMB Clicks mobile app using your existing CIMB Clicks User ID and password. If you are not a CIMB Clicks user yet, you may register online at www.cimbclicks.com.my/register

What are the requirements to download and install the CIMB Clicks mobile app?

  • iPhone: iOS 8 and above
  • Android phone: Android 4.4 and above.

Where can I download the CIMB Clicks mobile app?

You can download the CIMB Clicks mobile app from Apple App Store or Google Play.

Is there any cost for using the CIMB Clicks mobile app?

CIMB Clicks mobile app is free to download. However, data charges may apply depending on your mobile provider.

Do I need internet connection to use CIMB Clicks mobile app?

Yes, you will need internet connection to use CIMB Clicks mobile app.

Is CIMB Clicks mobile app secure?

Yes, CIMB Clicks mobile app is built with multiple layers of security. We use the latest encryption technology and security in the application. Please be reminded not to reveal your User ID or Password to anyone. It's best if you memorise your password and not write it down. Call our Consumer Contact Centre at +603 6204 7788 if you notice any irregular or unauthorised transactions.

What are the operating hours for CIMB Clicks mobile app?

CIMB Clicks mobile app is available 24 hours a day, 7 days a week except during scheduled maintenance period.

Can I log in to CIMB Clicks mobile app using my friend’s phone?

Yes, you may do so as long as your friend's phone has a CIMB Clicks mobile app installed.

Can I log in to CIMB Clicks website, CIMB Clicks mobile app and CIMB EVA mobile app at the same time?

No, you can only log in to either one of these banking channels at a time.

Can I use the CIMB Clicks mobile app on a jailbroken or rooted mobile device?

Due to security reason, CIMB Clicks mobile app is not accessible using jailbroken and/or rooted mobile devices. This is a security precaution to safeguard your accounts from any security compromises. As such, we strongly encourage you to verify that your devices are not jailbroken or not rooted in order to use CIMB Clicks mobile app. Alternatively, you can access your accounts online via CIMB Clicks website.

Why am I not able to access certain services in the CIMB Clicks mobile app?

Certain services such as Bill Payments & Fixed Deposits are blocked for customers below the age of 18 due to product requirement reason.

I was in the middle of performing transaction when my Internet connectivity was interrupted, how do I check if the transaction was processed?

Please check your transaction history in “My Accounts”.

First-Time Setup


What is First-Time Setup?

During your first time login to the new CIMB Clicks mobile app, you will be prompt to activate the following features:

  • CIMB Messenger
  • SecureTACTM
  • Face ID/Touch ID/Fingerprint (optional)
  • Quick Balance (optional)

Why does CIMB Clicks mobile application require notification permission?

The notification permission is required for CIMB Messenger activation. CIMB Messenger allows you to receive notifications such as post-transaction alerts and latest promotions through CIMB Clicks mobile app.

What if I skipped Face ID/Touch ID/Fingerprint and Quick Balance during the First-Time Setup?

You will be reminded to activate the features during your next login on CIMB Clicks mobile app. You can also activate these features in “Settings”.

How do I get TAC to complete the First-Time Setup?

Tap on “Request TAC” to receive TAC via SMS.

Can I deactivate any of the services after the First-Time Setup?

Yes, you can activate/deactivate Face ID/Touch ID/Fingerprint, Quick Balance in “Settings”.

Messenger


What is Messenger?

With CIMB Messenger, you can receive transaction notification, promotions and TAC via Messenger securely via CIMB Clicks mobile.

Am I eligible to enjoy this CIMB Messenger feature?

Yes, as long as you are a CIMB Clicks app user, you will be entitled to enjoy this feature. However, customers who registered for CIMB Clicks using Loan, Unit Trust, Structured Product and Credit Card without ATM PIN will not be able to enjoy this service.

Can I activate CIMB Messenger in more than one device?

Yes, you can activate CIMB Messenger in up to two (2) devices only

How to activate CIMB Messenger in CIMB Clicks mobile app?

Upon First-time-Setup, you will be prompt to activate CIMB Messenger.

How to deactivate CIMB Messenger?

Deactivation of CIMB Messenger is not allowed as the feature is mandatory for CIMB Clicks mobile app.

Can I receive messages in my CIMB Messenger if I have no data plan or Wi-Fi connection?

No. Internet connection is required to receive notification via CIMB Messenger.

Can I delete the messages in CIMB Messenger?

Yes, you can delete message by swiping left on the message and tap on the delete button.

Quick Balance & Face ID / Touch ID / Fingerprint login


What is Quick Balance?

As its name suggests, Quick Balance gives you quick access to view your account balances by entering just your CIMB Clicks User ID OR logging in using biometric authentication (selected supported devices only). Quick Balance is an optional service that can be activated/deactivated in CIMB Clicks mobile app > Settings.

What is Face ID/Touch ID/Fingerprint?

With Face ID/Touch ID/Fingerprint and Quick Balance features both activated, you can log in to view your account balance easily with biometric authentication, without having need to input User ID & password.

What are the devices that support Face ID/Touch ID/Fingerprint login?

Biometric login feature is supported for:

  • iOS device running version 8.0 and is Face ID/Touch ID compatible
  • Android device running version 6.0 and support fingerprint authentication

Why do I still get prompted to enter my password after scanning my fingerprint or face?

Face ID/Touch ID/Fingerprint only allows quick access to view your account balances. Password is required for any other functions as an added security feature to safeguard your account.

Why do I still get prompted to activate Face ID/Touch ID/Fingerprint even though I have activated it?

This could be due to your device was used to access a different CIMB Clicks account other than the User ID you used to activate Face ID/Touch ID/Fingerprint. Simply log in again using the initial CIMB Clicks User ID through “View My Accounts” to reactivate your Touch ID.

How do I activate/ deactivate Face ID/Touch ID/Fingerprint and Quick Balance?

You can activate or deactivate them by logging in to the CIMB Clicks mobile app > tap on Menu > select Settings.

What should I do if my device is lost / stolen?

If your device is lost / stolen, call our Customer Contact Centre at +603 6204 7788 in order for us to deactivate your Clicks account from your device. Alternatively, you may deactivate your lost / stolen devices from the CIMB Clicks mobile app > Settings on another mobile device that you have previously activated.

What should I do if I am planning to sell off my mobile device that is registered for CIMB Clicks mobile app?

It is recommended that you deactivate your device before you hand over the mobile device to another person. You can do so by logging in to CIMB Clicks > Menu > Settings.

Who should I call if I encounter problems when using the CIMB Clicks mobile app?

You may call our Consumer Contact Centre at +603 6204 7788 for further assistance.