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Personal Banking > Customer Service
Customer Service  

Your satisfaction as a CIMB Bank customer is the best measure of success for us. As such, we value any feedback regarding our products and services.

Here's How You Can Get in Touch with Us

Send a complaint, feedback or enquiry
You can send us any complaints that you may have and if you have any feedback or suggestions, we would gladly receive them as we are always looking to improve our services. Also, any enquiries regarding our products or services can be sent to us and we would be more than happy to answer them. Click Here
Report lost or stolen cards
Contact our Call Centre immediately in the event your card is lost or stolen.
- For ATM cards, call 1 300 880 900 (Local) or +603 22956100 (International)
- For Platinum Credit Cards, call +603 62047799; and
- For Gold & Classic Cards, call +603 62047788
Report fraudulent emails or websites
If you have received a suspicious email that claims to be from us, please forward it to and then delete the email immediately. Please take note that the bank will never send any email requesting customers to click on the link provided in the email

For Assistance
Call us at 1300 880 900 or
+603 22956100
Email us at
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